Hey, just to let you know, we’re still not helping you.

My first two posts to this blog concerned unwanted and/or useless information pushed to me.

Keeping with this theme, I now turn my attention to another nefarious information push, one that I’m sure we’ve all experienced.

I’m on hold. Music is playing – categorized somewhere in the range of “this music is nothing I would ever buy” to “if there were no long-term consequences, I would rip my own ears off right now.”  Time to multi-task!  I put my phone on speaker, set it down, and start about my next e-mail, or making my lunch, or finding that one youtube video with the cat who does Sudoku. Oh, hey, the music stopped already, great! I’ll just…

“We’re sorry, but all of our operators are STILL helping other customers. Please stay on the line.”

And back to the music. Oh, false alarm I guess. Back to the multi-tasking – wait, already?

“We’re sorry, but all of our operators are STILL helping other customers. Please stay on the line.”

Why do they keep disrupting my multi-tasking to tell me that nothing has changed???  Operators are STILL busy. I already knew that, based on the way they weren’t helping me yet.  It’s disruptive – you can’t help but listen when the music stops, and useless – I have no action to take, no change to note, nothing.  And in the worst cases, I’m reminded thus every 10 seconds or so.

Just one more battle-front in the war on useless alerts. I’ll think of some more as soon as I get off hold.

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About David Erickson

Software Development Technologist/Executive. In the business since 1990, focusing in the Supply Chain Execution (SCE) and Work Force Management (WFM) spaces. Nerdy by nature.

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